Employee Focus on Carolynn Haas
BACKGROUND INFORMATION
Name: Carolynn Haas
Current Title: Patient Revenue Cycle Services Coordinator
Pronouns: she/her/hers
Hometown: Westerville, Ohio
Degree and Institution Attended: Bachelor of Arts in Psychology with Honors from Roanoke College
Years of Employment at the College: Three
Q&A
What brought you to the College of Optometry?
I was drawn to the College of Optometry by my passion for education and helping others. In my role, I love that I get to support students as they work toward their goals in the field of optometry. It’s incredibly rewarding to be part of their journey. I also enjoy working in a clinical setting, where I can contribute to meeting patients' visual needs. Being part of a community that values both learning and patient care makes my work especially meaningful.
Describe your typical day at work or describe your position/role.
In my role, I provide front-line support for patients to help create a positive experience and build lasting relationships, which in turn supports valuable clinical encounters for our optometry students. I handle contact lens sales and educate patients on available rebates and the details of their vision benefit plans.
A part of my day also involves reviewing vendor invoices—especially in cases like warranty lens replacements or student lens programs—to help the college manage costs efficiently. I also review patient financial accounts for accuracy. I also ensure that materials such as contact lenses and office supplies are well-stocked and available for daily clinic use and remain compliant with university guidelines. My role allows me to contribute both to the educational mission of the college and the quality of care our patients receive.
What brings you the most joy in your work?
I find the most joy in supporting both our students and patients. It’s rewarding to help students grow in their clinical skills while also making a positive impact on the patient experience.
What advice would you give to a new employee at the college?
Be open to learning and don’t hesitate to ask questions. Take the time to understand how your role contributes to the bigger picture—it makes the work more meaningful.
What do you do for fun outside of work?
Outside of work, I enjoy spending time with family and friends and exploring new places. I love finding little ways to stay active and unwind, whether it’s a walk outdoors or trying out a new recipe.
Which letter in the iconic O-H-I-O photo op pose do you prefer to be and why?
I usually pick the "O" at the end because I’m short—it’s the easiest one for me to do! Plus, there’s something fun about finishing off the cheer with a big round "O!"